How can we help?
We usually reply within one business day. For faster answers, check the FAQs below first.
Best for account, billing and bug reports.
Send a message with diagnostic info attached.
Common questions
How do I reset my sobriety date?+
Open the app, go to Settings → Sobriety Date, and pick a new start date. Your streak recalculates instantly and past milestones stay in your history.
I had a slip — do I lose everything?+
No. Tap Reset Streak and your full history, badges and journal entries are kept. Recovery is not linear, and your progress still counts.
How do I restore my Pro subscription on a new device?+
Sign in with the same App Store / Google Play account you purchased with, then open Settings → Subscription → Restore Purchase.
Can I export my data?+
Yes. Go to Settings → Data → Export to download a CSV of your check-ins, journal entries and milestones.
How do I delete my account?+
In the app, go to Settings → Account → Delete Account. You can also email support@sobrietypal.com and we’ll process the request within 7 days.
Is my data private?+
Yes. See our Privacy page for full details on what we collect, how it is used and how to request deletion.